Medical Spa Startup Success Tips

Medical spa success starts with a plan. Write your Medical Spa plan yourself, you'll learn more than a little. It's also a usual requirement for getting financing. Medical spas are retail medical business and come with special restrictions as well as opportunities. Non-physicians can not employ physicians, HIPPA compliance, medical oversight, and a host of other regulatory issues need to be addressed. Play fast and loose with these rules and you're asking for trouble. (One of our local competitors in Utah was not providing adequate physician oversight. The state walked in one day, confiscated all of their technology and patient records and closed them down.) Medical spa financing: Say "medical spa" as a plastic surgeon and you're everyone's best friend. Banks, lenders, technology companies will all have big smiles on their faces and papers in their hands, ready to finance everything you need. If you're not a physician it's not going to be as easy. A bank will probably be your first stop. Banks provide the best rates but are the most rigorous in investigating borrowers and have the least tolerance for risky loans. (and your medical spa is risky.) Banks will require that you have spotless credit and that the entire loan is secured. In most cases, everyone who owns 10% or more of the business will be personally responsible for the loan and have to provide two or more years of tax returns. Be prepared for a torrent of loan paperwork. Banks will want to see your personal financial statements, cash flow, a business plan (although they don't read it), and have a visit. The bank is going to want to know how the funds are intended to be used and will want to see tangible assets that have a market and can be sold if the business fails or you can't make the payments. They don't want to hear that you need more money for marketing and advertising or salaries that don't have any resale value. For a physician owned medical spa, banks will extend a loan or line of credit. Loans have a set schedule and payments. A line of credit is somewhat different. The idea is that the bank extends a line of credit that you may draw on. Interest is paid only on the amount of money that is used. However, banks usually require that the entire balance is paid off and unused for one month every year to ensure that the business is liquid. If you can't meet this requirement, your credit line may revert to a loan. Some bankers are at least moderately helpful. At one time a local branch manager told one of our accountants that wanted some information that "he didn't need our business and we could just live with that". Avoid these types if you can. A friendly banker can go a long way in securing loans and providing a little flexibility if things don't go exactly as you planned. If you find a great banker, send him a Christmas card and some cookies once in a while. Banks often suggest (or apply on your behalf for) an SBA (Small Business Administration) loan that's partially guaranteed by the government. If you're going to need more money than you have in IPLs and lasers, you still have a couple of options like partnerships, joint-ventures, venture loans or equity. Most start-ups involve some form of equity exchange. It's common for entrepreneurs to take little or no money until the business is cash flow positive. Sweat equity at this stage usually extends only to the founders but may extend to badly needed partners. When we started our first medical spa I took an 80% reduction in income. Medical spa equity rules; the more money you need and higher the risk, the more equity you're going to give up. Angel investors are the first stop for most medical spas if they're not self funded. Angel financing is usually raised from friends and family or "high net-worth" individuals. In some cases you may find "Angel Groups" that meet together and look for investments. Angels are usually found a the early stages of a business and are often bought out when larger investors come in. Venture debt is basically a venture loan. (not recommended for medical spas) The lender charges a higher interest rate than banks are allowed to (often around 14%) and accepts more risk. You will have to give up a small percentage of your company in what are called warrants. This small percentage (usually less than 5%) allows the lender to share in any potential upside. Venture debt is worth considering if you're sure of success and you don't want or need to give up a large equity position in you company but you'll still be personally responsible. Venture Capital: For most medical spas, venture capital is not an option. When you add up the entire deal, you're looking at about 80% compounding interest each year in return for that money. VC's are looking for an investment term of three to five years and a ROI (return on investment) of 700% or more. Whew. You're also going to loose complete control of your company and have someone constantly looking over your shoulder. There are cases where this actually makes sense. Many VC are extremely well connected and bring these resources to the table. Now that you've got the money for your medical spa. What to do? Most medical spas are grown from an existing medical practice. The idea of having IPLs and laser technicians and estheticians producing revenue, low additional overhead, increased patient flow, and the feel that "I could do that" is attractive to a large number of doctors who are tired of the grind of medicine. (We've been approached by a surprising diversity of physicians looking to enter this market including; anesthesiologists, cardio-thoracic surgeons, and even podiatrists.) Multiple medical spa Locations: After some initial success, many physicians and medical spa owners open additional medical spas. (For some reason, these second-clinic startups are often opened by a relative, usually a wife or daughter.) These second locations never achieve the success of the first clinic for a very simple reason; their a completely different animal. If you're thinking of opening multiple locations you're work load just tripled. Multiple location sites are outside the abilities of most physicians and involve a much greater financial risk. Staffing and human resources, legal issues, medical oversight... most fail within the first year. Great medical spas are built around great systems. If your first medspa doesn't run without you there for a month, you're not ready for a second. Expanding fast is a sure why to overextend your resources and get yourself into trouble. If you've closed a second clinic, lenders are going to be very wary of lending you money. Medical spa franchises, he "Turn Key Solution": Medspa Franchises and consultants love to drop this phrase. The idea is an attractive one. Experts will guide your steps: Marketing, financing, training, everything will be delivered with a nice little box with a bow on top. Knowing a number of franchise owners and the problems they've encountered, I would give this advice; beware. The current crop of medical spa franchises have problems. (One of them in California was shut down for selling medical practices to non-physicians. They've since reopened and are among the most aggressive advertisers.) Medical spa franchises are attractive because they claim to have all the answers. If you'll just write the checks all of your troubles will be over. What you'll really get are some manuals, pre-written scripts for sales, and bad ad-slicks. You'll also get: locked into specific technologies that might be second-tier (the franchise gets kick-backs), spend money you could use elsewhere, and pay royalties on all of your income. (The franchises that offer a flat fee are an even worse idea. They have absolutely no motivation to help you.) Rule of thumb: Big medical spas eat little medical spas. Large, well-financed medical businesses with smart physicians and high-quality care are going to open up next door to you. (You're the corner store, they're Wal-Mart) These businesses will be category killers and if you're not well established with a broad market presence and multiple revenue streams, you'll be gone. Bad IPL & laser choices: Choosing the right IPLs and Lasers is one of the things that will let you move ahead a step, or put you in cement boots where you stand. I always think of the way one physician described the pair of IPLs [Intense Pulsed Light devices] that he'd bought; as $80,000 towel dryers. Before you decide on which system to buy you're going to need to crunch the numbers. How many shots will the IPL heads last for until they need to be rebuilt? How much support is included? What kind of training is provided? Does the device work well enough? Buy your cosmetic laser, or lease. Leasing your cosmetic laser is the best way to go if you want to pay for your equipment as you use it. Many of the technology companies have delayed payment plans as long as six months. Buying used equipment is often the best way to save money if cash flow is not an issue. You can often save up to 40% off the price of a new machine if you have the cash. Cash flow is a problem many new medical spas face. Medspa revenues and growth projections are exaggerated. Before you invest in embroidered leather spa tables, make sure you can pay your phone bill. One medical spa spent $350,000 on build out and didn't have any money left to attract new patients. They were out of business in four months. Medical spa finances: • The medical spa Golden Rule is correctly translated as: He with the gold makes the rules. • You're going to end up being personally responsible for the money: Physicians sometimes think that they can use equity in their medical spa or future earnings as security. Wrong. • Be savvy financially: It's tempting to take as much money as you can get. Don't. All the money you take will come with strings attached. • But take enough money: Lenders hate it when you need additional money and worry something's gone wrong with your original plan. • Competition in medical spas is fierce. If your medical spa market is already "owned" by a competitor, think carefully before going into debt to compete in a market you can't win. Financing your medical spa is like anything else. In order to really find the best solutions you're going to need to do some research. Remember, the most common reason that businesses fail is not lack of capital, its poor decision making. Learn more about medial spas! Download your Free Medical Spa Report on the Best & Worst Tactics for Medical Spa Profitability from Medical Spa MD a physician community of plastic surgeons, dermatologists and aesthetic physicians with over 2,000 members.